Privacy Policy & GDPR Compliance

1. Data Controller Information

The designated data controller responsible for the lawful processing of all reservations, inquiries, and customer communications is:

• Organization Name: 5 Star Executive Chauffeur Ltd.
• Headquarters & Operations: Dublin Airport & County Dublin, Ireland
• Dispatch Desk / Phone: +353 83 185 2295
• Data Protection Email: 5starlimochauffeur@gmail.com
• Official Web Portal: https://5starexecutive.ie

2. Personal Data We Collect

To provide seamless luxury transfers, corporate roadshows, and airport services, we collect necessary operational details, including:

• Passenger & Contact Details: Full name, corporate title, email address, and direct phone/WhatsApp contact number.
• Trip & Itinerary Data: Exact pickup address, destination drop-off point, en-route stops, travel dates, pickup times, and hourly charter durations.
• Airport & Flight Logistics: Inbound/outbound flight numbers, airline identifiers, and terminal allocations (Dublin Airport T1 / T2) for real-time flight tracking.
• Vehicle & Passenger Preferences: Selected fleet class (Executive Sedan, Luxury Business Van, VIP First Class), passenger count, luggage volume, and requested certified child seats.
• Billing & Transaction Details: Corporate VAT numbers, invoicing addresses, and transaction verification IDs. Payment cards are processed through PCI-DSS encrypted gateways and never stored on local servers.

3. Lawful Basis for Processing (GDPR Article 6)

We only process your personal data under explicit lawful bases established by European data protection legislation:

• Performance of a Contract (Art. 6(1)(b) GDPR): To calculate accurate fares, dispatch professional chauffeurs, execute point-to-point transfers, and issue receipts.
• Legitimate Business Interests (Art. 6(1)(f) GDPR): To monitor flight arrival schedules to prevent wait-time charges, maintain vehicle safety, and provide 24/7 client dispatch support.
• Compliance with Legal Obligations (Art. 6(1)(c) GDPR): To satisfy Irish SPSV licensing mandates governed by the National Transport Authority (NTA) and statutory tax records.
• Explicit Consent (Art. 6(1)(a) GDPR): Where you have opted in to receive VIP corporate accounts or promotional roadshow itineraries.

4. Live Flight Monitoring & Telematics

For Dublin Airport transfers, our dispatch desk utilizes automated flight tracking to synchronize chauffeur arrivals with your flight's real touchdown timestamp. This includes 60 minutes complimentary waiting time and personalized meet-and-greet in arrivals.

5. Confidentiality & Third-Party Non-Disclosure

We maintain strict non-disclosure agreements with all licensed chauffeurs and personnel. We never sell, lease, or monetize passenger data. Data is shared solely with:

• Assigned Chauffeur: Only the essential pickup contact details and route itinerary necessary to complete the service.
• Encrypted Service Infrastructure: High-security cloud hosts, SSL encryption, and Google Maps API under Data Processing Agreements.
• Irish Legal Authorities: Strictly when compelled under statutory Irish law or court warrants.

6. Your Rights Under GDPR

As a data subject in Ireland and the European Union, you hold full statutory rights:

• Right of Access: Request a copy of all personal records associated with your account.
• Right to Rectification: Promptly correct inaccurate or incomplete booking entries.
• Right to Erasure ("Right to be Forgotten"): Request full deletion of your profile where statutory tax retention periods have expired.
• Right to Data Portability: Obtain your data in a portable, structured, machine-readable format.
• Right to Lodge a Complaint: Contact the Data Protection Commission (DPC) Ireland at www.dataprotection.ie.

7. Cookies & Booking Engine Session State

Our platform utilizes essential cookies solely to preserve quote parameters, pickup coordinates, and currency settings. We do not deploy intrusive tracking or third-party ad retargeting scripts.